Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your access to and use of the Hansolabs application, website, features, products, and services (collectively, the "Service") operated by HANSOLABS INDIA (OPC) PRIVATE LIMITED ("Hansolabs", "we", "us", or "our").

By creating an account, accessing, downloading, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

If you are using the Service on behalf of a company, organisation, or other legal entity, you represent that you have authority to bind that entity to these Terms.

1. Eligibility

You must be at least 13 years old to use the Service, unless a higher minimum age is required by applicable law.

By using the Service, you represent and warrant that:

We may restrict access to the Service where required by applicable law or where we reasonably believe that an account does not satisfy these requirements.

2. Your Account

You may need an account to access certain features.

You are responsible for:

You must not sell, transfer, rent, or otherwise provide your account to another person without our permission.

You must not create an account using another person's identity or information without authorisation.

If you believe your account has been compromised, contact: support@hansolabs.com

3. Acceptable Use

You agree not to use the Service to:

We may take action against accounts or content that violate these rules, subject to applicable law.

4. User Content, Reporting and Moderation

You retain ownership of content you post on the Service. By posting content, you grant Hansolabs a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and distribute that content solely as necessary to operate, maintain, and provide the Service.

You are responsible for the content you post and for ensuring that your content complies with these Terms and applicable law.

You must not post, upload, or otherwise distribute content that is unlawful, defamatory, fraudulent, threatening, harassing, abusive, obscene, infringes the rights of others, or otherwise violates these Terms or applicable law.

Hansolabs provides reporting functionality that allows users to report content or activity that they believe violates these Terms or applicable law. Reports may be reviewed and handled in accordance with our moderation procedures and applicable law.

Where appropriate or required by applicable law, Hansolabs may remove, restrict, or disable access to content and may suspend or terminate accounts.

Hansolabs may take action based on reports, automated detection, moderation reviews, legal obligations, or other information available to us. We do not guarantee that all content will be reviewed or that all unlawful or prohibited content will be detected or removed.

Where required by applicable law, users may have rights to receive an explanation of certain moderation decisions and to challenge or appeal those decisions.

Nothing in these Terms excludes or limits any liability or rights that cannot lawfully be excluded or limited under applicable law.

5. Copyright and Intellectual Property Complaints

Hansolabs respects intellectual property rights and expects users of the Service to do the same.

If you believe that User Content available through the Service infringes your copyright or other intellectual property rights, you may submit a complaint to: copyright@hansolabs.com

A copyright complaint should provide sufficient information for Hansolabs to identify and investigate the claimed infringement, including where applicable:

  1. identification of the copyrighted work or other intellectual property claimed to have been infringed;
  2. identification of the allegedly infringing content;
  3. the URL, post ID, account name, or other information reasonably sufficient to locate the content;
  4. your name and contact information;
  5. your relationship to the copyright owner or other rights holder;
  6. a statement that you have a good-faith belief that the disputed use is not authorised by the rights holder, its agent, or applicable law;
  7. a statement that the information in the complaint is accurate; and
  8. confirmation that you are authorised to act on behalf of the rights holder, where applicable.

Hansolabs may request additional information where reasonably necessary to evaluate a complaint.

Upon receiving a sufficiently detailed complaint, Hansolabs may remove, restrict, disable access to, or otherwise address the reported content in accordance with applicable law and our policies.

Submitting a knowingly false or misleading infringement complaint may result in legal consequences.

6. DMCA Policy

To the extent applicable to Hansolabs and its Service, Hansolabs may maintain procedures intended to comply with the notice-and-takedown requirements of Section 512 of the United States Copyright Act.

Where required for reliance on applicable DMCA safe-harbour protections, Hansolabs will designate and maintain a copyright agent in accordance with applicable law.

Copyright notices intended to invoke the DMCA should be directed to Hansolabs' designated DMCA agent using the contact information published on our website.

Hansolabs may remove or disable access to content upon receipt of a notification that substantially complies with applicable legal requirements.

Nothing in this section creates a contractual promise that Hansolabs qualifies for any particular statutory safe harbour.

7. Counter-Notifications

Where applicable law provides a counter-notification procedure, a user whose content has been removed or disabled may submit a counter-notification through the procedure made available by Hansolabs.

A counter-notification may be required to contain information reasonably necessary to identify the removed content, identify the user, explain why the user believes the removal was made in error or was otherwise authorised, and provide any statements or certifications required by applicable law.

Where applicable law requires a particular procedure or waiting period before content may be restored, Hansolabs will follow that procedure.

Hansolabs may decline to restore content where doing so would violate applicable law, another person's rights, these Terms, or our safety policies.

8. Repeat Infringers

Hansolabs may suspend or terminate accounts that repeatedly infringe third-party intellectual property rights.

In determining whether a user is a repeat infringer, we may consider:

Hansolabs may take other appropriate measures against accounts involved in repeated or serious infringement.

9. Hansolabs Intellectual Property

The Service and its original content, features, functionality, software, source code, design, user interface, graphics, logos, trademarks, branding, text, and other materials are owned by or licensed to Hansolabs and are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms or applicable law, you may not:

Nothing in these Terms transfers ownership of Hansolabs' intellectual property to you.

10. Privacy

Your use of the Service is also governed by our Privacy Policy: https://www.hansolabs.com/privacy.html

The Privacy Policy explains how Hansolabs collects, uses, stores, shares, and protects personal information.

You acknowledge that use of a social-media service necessarily involves processing information associated with your account and User Content.

Where required by applicable law, Hansolabs will provide users with information regarding applicable privacy rights, legal bases for processing, retention, recipients, international transfers, and available rights and remedies.

11. Third-Party Content and Services

The Service may contain links, integrations, advertisements, content, or services provided by third parties.

Hansolabs does not necessarily control or endorse third-party services or content.

Your use of third-party services may be governed by separate terms and privacy policies.

Hansolabs is not responsible for third-party services except to the extent liability cannot lawfully be excluded.

12. Subscriptions and Payments

Certain features may require payment.

Before purchasing a subscription or paid feature, applicable pricing, billing frequency, renewal terms, and other material conditions will be presented to you.

Unless otherwise required by applicable law:

Nothing in these Terms excludes or limits any mandatory refund, cancellation, withdrawal, or consumer rights applicable to you.

13. Account Suspension and Termination

You may stop using the Service and delete your account at any time using the available account controls.

Hansolabs may suspend, restrict, or terminate your account or access to all or part of the Service where reasonably necessary, including where:

Where appropriate and permitted by law, Hansolabs may provide notice or an opportunity to remedy the violation before taking action.

Termination does not automatically eliminate obligations that by their nature should survive termination, including provisions concerning intellectual property, User Content, limitations of liability, dispute resolution, and outstanding payment obligations.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

Hansolabs does not guarantee that:

User Content is created and provided by users, not by Hansolabs.

Hansolabs does not endorse, verify, or guarantee the accuracy, legality, safety, or reliability of User Content.

You are responsible for evaluating User Content and interactions with other users.

Nothing in these Terms excludes any warranty or consumer protection right that cannot lawfully be excluded.

15. User Interactions

Hansolabs provides a platform through which users may communicate and interact with one another.

You are responsible for your interactions with other users.

Hansolabs does not guarantee the identity, intentions, conduct, statements, representations, or reliability of any user.

You should exercise appropriate caution when communicating with or meeting other users.

Nothing in this section limits any responsibility that Hansolabs may have under applicable law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HANSOLABS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HANSOLABS' TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL BE LIMITED TO THE AMOUNT YOU PAID TO HANSOLABS FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR INR 10,000, WHICHEVER IS GREATER.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including where applicable liability for fraud, intentional misconduct, or other non-excludable liability.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Hansolabs and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from:

Hansolabs will provide reasonable notice of a claim for which it seeks indemnification, where legally permitted.

Nothing in this section requires you to indemnify Hansolabs for Hansolabs' own liability to the extent such indemnification is prohibited by applicable law.

18. Changes to the Service

Hansolabs may modify, suspend, or discontinue features of the Service from time to time.

We may add, remove, change, or discontinue features for operational, technical, legal, security, commercial, or other legitimate reasons.

Where required by applicable law, we will provide appropriate notice of material changes.

19. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Service, by email, or by other legally appropriate means.

The updated Terms will identify their effective date.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms only to the extent permitted by applicable law.

If you do not agree to material changes, you should stop using the Service and delete your account.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of India and, to the extent applicable, the laws of the State of Karnataka, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise.

Any dispute arising out of or relating to these Terms or the Service will be subject to the dispute-resolution procedures required by applicable law.

Where permitted by applicable law, disputes between you and Hansolabs may be resolved through individual arbitration or through the courts having jurisdiction in Bengaluru, Karnataka, India.

Nothing in these Terms limits or excludes any mandatory rights, remedies, consumer protections, or rights to bring a claim before a court, regulator, governmental authority, or other competent body where applicable law provides or requires such rights.

If any provision of this Section is found to be unenforceable or incompatible with mandatory applicable law, that provision will be applied only to the extent permitted by law, and the remaining provisions will remain in effect.

21. Legal Notices

Legal notices may be sent to:

HANSOLABS INDIA (OPC) PRIVATE LIMITED
Flat No 102, Sai Balaji Residency, Belthur, Kadugodi Post,
Bengaluru, Karnataka 560067, India
Email: legal@hansolabs.com

Copyright complaints: copyright@hansolabs.com

General support: support@hansolabs.com

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.

If modification is not possible, the affected provision will be severed and the remaining provisions will continue in effect.

23. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

24. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly incorporated into the Service, constitute the agreement between you and Hansolabs concerning your use of the Service, except where applicable law provides otherwise.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without Hansolabs' prior written consent, except where applicable law permits such transfer.

Hansolabs may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganisation, financing, sale of assets, or similar transaction, subject to applicable law.

26. Contact Us

For questions regarding these Terms:

Hansolabs
Website: https://www.hansolabs.com/
Support: support@hansolabs.com
Copyright: copyright@hansolabs.com
Legal: legal@hansolabs.com